Monday, November 26, 2007

Boo to AT&T Universal Card

I just got off the phone with a representative from AT&T Universal. I was trying to cancel my credit card because I have something like half a dozen, and I just got a new Northwest Card. To my dismay, the AT&T person got all hostile. She asked me why I was canceling this card, and I said it was because the card is not linked to any incentive program. This was not a lie because I got the Northwest Card for the miles so that the airline doesn't treat me like shit, which it does if you don't maintain Elite status. The AT&T card gives me exactly nothing.

We enter in medias res.
(How did you decide to cancel the card? Randomly. What? No rewards. So then she went on about how she could give me this great card with cash back on all purchases.)


AT&T Rep: Blah, blah. You'll have Blah blah interest rate and blah blah cash back rate blah blah.
ME: I really just want to cancel my card.
AT&T: What interest rate are you getting on your other cards now?
ME: I don't carry a balance.
AT&T: (Pause) Well this is a cash back offer. Who doesn't want cash back?
ME: Look, I don' t want to mean, because I know this is your job, but I am very committed to canceling this card. (Searching on LLBean website for boots. It's snowing!)
AT&T: You said you wanted rewards. So what do your other cards have that I can't offer?
ME: I would really just like to cancel my card.
AT&T: You don't care about getting cash in the mail? (Playing her ace card)
ME: No. I am not motivated by cash.

I can't believe I had to say that. I felt like a jerk. Realistically, a 1% return rate on all of my purchases is not sufficiently motivating.

AT&T: (long pause) What is your address?
ME: Why?
AT&T: (pause) So we can send you your cancellation notice.
ME: Oh....

Everyone always wants to know why I don't like to use the phone or make business calls. I'm afraid of unpleasant conversations where I feel like I have to be rude to get my point across. Luckily, I'll be on AT&T's records for a year in case I decide I want to reapply for my card.

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